Return / Exchange
What if you have received your order and it does not fit?
Your wetsuit should fit you snug, if you have received your Erebus wetsuit or product and found its the incorrect size or not what you were after we will gladly replace or exchange it for the correct size or product your require. You do NOT pay for the return, we use the Australia Post FREE Return Paid parcel service making it super quick & easy to return your Erebus wetsuit.**
To return your wetsuit / product please make sure it’s returned in the same condition as you received it. This means the product is in its original condition with tags. Make sure to try on your new Erebus wetsuit before using it - if it’s used or soiled we may not accept returns. Be sure to return the suit within 30 days of receiving your Erebus wetsuit or product.
To return or exchange an item simply:
- email firstname.lastname@example.org
- Include your receipt or order number.
- The reason you would like to return the item(s).
- The size and / or item(s) you would like to exchange it for.*
- We will get back to ASAP with a return address and instructions.
*All exchanges are subject to availability, otherwise we will offer you a refund of the original cost of the item(s).
**Our free return service is available for one return postage per order. More than one return postage per order and you may be required to pay for the return.